.jpg)
Order Delivery Issues
Everything you need to know about reporting a problem with your order
At Srishti, your satisfaction is our priority. We work hard to ensure every package arrives safely, accurately, and on time. However, we understand that unexpected issues can happen during shipping or handling.
If you encounter any of the following problems, please reach out to us immediately:
We would like to inform you that your shipment is handled through a third-party shipping service. While we are not directly responsible for any delays or issues caused by the carrier, we always do our best to assist you and coordinate with the shipping partner to help resolve the situation as quickly as possible.
Our customer support team is committed to resolving these issues as quickly and smoothly as possible. When contacting us, please provide your order number and any relevant details or photos. This helps us speed up the investigation and offer the right solution.
Reporting Timeframe for Order Issues
To ensure we can properly investigate and resolve order-related concerns, any issues must be reported promptly.
Report Within 24 Hours
All order issues must be reported within 24 hours of receiving your order.
This timeframe allows us to:
- Verify the condition of the items upon arrival
- Communicate effectively with our shipping partners
- Provide timely replacements, refunds, or corrections
- Prevent delays that can limit available solutions
Please note that issues reported after 24 hours may not qualify for compensation, as delayed reports reduce our ability to confirm the problem.
Natural & Perishable Products
Fresh flowers, fresh leaves, garlands, and other natural or perishable products require special handling and are carefully packed by our team before shipment.
Because these are natural and perishable products, their freshness, appearance, color, size, texture, and condition may naturally vary. They may also be affected by weather conditions, temperature, transit time, carrier handling, and other circumstances beyond our control after the package ships.
Srishti is not responsible for damage, wilting, drying, discoloration, spoilage, or deterioration of fresh flowers, leaves, garlands, or other perishable products that occurs during transit or after delivery.
We carefully inspect and pack these products before dispatch; however, because they are natural and perishable, we cannot guarantee they will arrive in exactly the same condition as when they were packed.
How to Report an Issue
Take clear photos of the item(s) and packaging if the issue involves damage or incorrect products.
Write a brief description of the problem.
Include your order number and contact details.
Submit your report through our customer support email ([email protected]) or contact form.
Our team will review your report and respond as quickly as possible with the next steps.
Our Commitment to You
We value your trust and strive to provide a smooth and reliable shopping experience. While delivery issues are rare, we are here to support you every step of the way. Your satisfaction matters, and we will always do our best to make things right.
