Shrishti Help: Order Delivery Issues

Order Delivery Issues

At our Srishti, your satisfaction is our priority. We work hard to ensure every package arrives safely, accurately, and on time. However, we understand that unexpected issues can happen during shipping or handling.
If you encounter any of the following problems, please reach out to us immediately:

Missing items or parts
Damaged products or packaging
Incorrect items received

We would like to inform you that your shipment is handled through a third-party shipping service. While we are not directly responsible for any delays or issues caused by the carrier, we always do our best to assist you and coordinate with the shipping partner to help resolve the situation as quickly as possible.

Our customer support team is committed to resolving these issues as quickly and smoothly as possible. When contacting us, please provide your order number and any relevant details or photos. This helps us speed up the investigation and offer the right solution.

Reporting Timeframe for Order Issues

To ensure we can properly investigate and resolve order-related concerns, any issues must be reported promptly.

Report Within 24 Hours

All order issues must be reported within 24 hours of receiving your order.
This timeframe allows us to:

Verify the condition of the items upon arrival
Communicate effectively with our shipping partners
Provide timely replacements, refunds, or corrections
Prevent delays that can limit available solutions

Please note that issues reported after 24 hours may not qualify for compensation, as delayed reports reduce our ability to confirm the problem.

How to Report an Issue

Take clear photos of the item(s) and packaging if the issue involves damage or incorrect products.
Write a brief description of the problem.
Include your order number and contact details.
Submit your report through our customer support email ([email protected]) or contact form.

Our team will review your report and respond as quickly as possible with the next steps.

Our Commitment to You

We value your trust and strive to provide a smooth and reliable shopping experience. While delivery issues are rare, we are here to support you every step of the way. Your satisfaction matters, and we will always do our best to make things right.